Strategic thinking for leadership teams.
25 years helping leadership teams build and execute strategy. Monthly writing on execution, capability, and the discipline that closes the gap between the strategic plan and what actually happens in the field.
11 Lessons from 15 Years in Business: What I Wish I'd Known Sooner
What 15 years of building a business actually teaches you — including the parts no framework prepares you for.
Systems Over Goals: How Management Systems Are the Backbone of Strategy Execution
Why the 12 management systems underneath your strategy matter more than the goals sitting on top of them.
When Waiting Becomes the Riskiest Move: A New Framework for Leading Through Uncertainty
The practical framework for creating momentum when the future isn't clear enough to plan around.
The Strategic Compound Interest That Multiplies Your Business Results
How daily strategic discipline compounds into results that look impossible from the outside.
Need Innovation? Challenge Your Assumptions.
Idea in Brief Innovation is critical to sustained success, and disruption can come when you least expect it. Challenging your strategic assumptions is a great way to take an outsider's view to identify inventive opportunities and expose potential disruptive threats....
How to Get Customer Insights Continuously and Easily
Annual surveys and customer feedback are terrific ways to get the insights to inform your strategic planning and operating plans. An even better approach is to find ways to collect customer insights throughout your customer's journey continuously. Having multiple data...
5 Best Practices to Help You Maximize Customer Insights
Understanding the voice of your customer is essential to creating a winning strategy. In my previous post, I shared a few ways to use customer insights to inform your strategy. Here are five best practices to help you get the most from your customer feedback...
5 Powerful Ways to Use Customer Insights to Inform Strategy
Few would debate that customer insight is an essential part of formulating your business strategy. A customer-centric strategy is no doubt a winning strategy. "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on...
If Sales Growth Is Priority, This Process Needs Your Attention STAT!
Do you want to increase your value to your customers and grow your business? Then you are exactly where you need to be. I'll show you an excellent way to use business model capabilities analysis to identify the most crucial process to improve to increase your value to...
Here’s the #1 Thing You Can Do To Achieve Bold Goals (Business or Personal)
I know you've got big goals, so I'd like to share the most important thing you can do to achieve them. Unfortunately, most of us are terrible at achieving our big goals. 80% of us give up on our New Year's goals by the first week in February. We aren't great at...