by Adriana McLane | May 10, 2021 | Focused Growth, Making Strategy Meaningful
Annual surveys and customer feedback are terrific ways to get the insights to inform you strategic planning and operating plans. An even better approach is to find ways to collect customer insights throughout your customer’s journey continuously. Having multiple...
by Adriana McLane | Apr 30, 2021 | Focused Growth, Making Strategy Meaningful
Understanding the voice of your customer is essential to creating a winning strategy. In my previous post, I shared a few ways to use customer insights to inform your strategy. In this second installment of my three-part series on customer insights, I’d like to...
by Adriana McLane | Mar 29, 2021 | Focused Growth, Making Strategy Meaningful
I’m excited to share with you this first installment in my three-part series on how to maximize customer insights and feedback to inform your strategic planning process and guide business decisions. Few would debate that customer insight is an essential part...
by Adriana McLane | Feb 25, 2021 | Creating Capacity/Productivity, Focused Growth, Process Improvement
Do you want to increase your value to your customers and grow your business? Then you are exactly where you need to be. I’ll show you an excellent way to use business model capabilities analysis to identify the most crucial process to improve to increase your...
by Adriana McLane | Sep 2, 2020 | Making Strategy Meaningful, Purpose
Surviving and recovering from the seismic market changes may have shifted your focus to a shorter time horizon. However, it’s still essential that the organizational priorities remain consistent in serving the organization’s purpose. All stakeholders...
by Adriana McLane | Aug 31, 2020 | Making Strategy Meaningful
Over 75% of employees surveyed don’t think their leadership has a clear vision for the future. Think they just don’t get it? Think again. What’s the problem? In most instances, Vision lacks purpose, and Strategic Objectives aren’t meaningful to employees. Bottom...
