by Adriana McLane | Apr 30, 2021 | 95
Understanding the voice of your customer is essential to creating a winning strategy. In my previous post, I shared a few ways to use customer insights to inform your strategy. Here are five best practices to help you get the most from your customer feedback...
by Adriana McLane | Mar 29, 2021 | 95
Few would debate that customer insight is an essential part of formulating your business strategy. A customer-centric strategy is no doubt a winning strategy. “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent...
by Adriana McLane | Feb 25, 2021 | 95
Do you want to increase your value to your customers and grow your business? Then you are exactly where you need to be. I'll show you an excellent way to use business model capabilities analysis to identify the most crucial process to improve to increase your value to...
by Adriana McLane | Feb 2, 2021 | 95
I know you've got big goals, so I'd like to share the most important thing you can do to achieve them. Unfortunately, most of us are terrible at achieving our big goals. 80% of us give up on our New Year's goals by the first week in February. We aren't great at...
by Adriana McLane | Jun 23, 2020 | 95
The idea of focus is always important, but now it is imperative. Somewhere between surviving a crisis and thriving again exists the recovery stage. Focus will be the key to optimizing performance in recovery. With fewer resources and harsh market conditions, it's...
by Adriana McLane | May 29, 2020 | 95
Identifying your best opportunities, leveraging your existing capabilities, and going all-in on your Focus Few initiatives is how organizations create the most significant impact. When resources are limited and market conditions are challenging, selecting the right...
